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Return Policy

Your complete satisfaction is our final goal. You may return any items shipped by DrugOTC.com and get your money back under the following return requirements: 

  • -All refund requests must be made within 15 days of the purchase date. 
  • -Items must be returned in the original condition in which they were received. 
  • -We do not accept item returns that have been opened or used unless the product is damaged or defective.


Once we have received the return of your item(s) with all requirements met, you will be sent a confirmation e-mail within 1-2 business days, and a credit or refund will be issued to you within 30 days of the e-mail date. The refund will be made as a credit to your credit card account with which you have made the purchase. In the case of damaged or defective products, or if we have sent you a different product from which you have ordered, the return postage will be reimbursed to you as a credit to your credit card account with which you have made the purchase. In special circumstances, you will receive store credit instead of a refund. In all other circumstances, a return postage fee will apply. Please contact our orders department at service@drugotc.com or call 415-944-2189 before returning any items to us, so we can instruct you on where to send the package to and the procedure of refunding the money to you.

 

To Cancel an Order:

You may cancel and order by contacting us at service@drugotc.com with such a request within 12 hours of the order. And we will cancel the order for you at no charge.

 


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